Refund Policy
Due to the high level of demand for Pleasing, we are not able to accept returns at this time. Should you have goods that arrived damaged or are lost, please contact hello@pleasing.com.
Right of Withdrawal for European Union Consumers
If you are a consumer residing in the European Union, you have the statutory right to withdraw from this contract within 14 calendar days from the day you (or a third party designated by you) receive physical possession of your items. This right applies unconditionally to all eligible items, including those purchased on sale or during promotional events.
How to Exercise Your Right:
You may choose to exercise your right at any time using our dedicated electronic withdrawal function by clicking our withdrawal form here, or by submitting a clear, unambiguous statement of your decision to cancel to our customer service team.
Refunds and Logistics:
Once you notify us of your withdrawal, we will issue an automated acknowledgment of receipt. Please note that you must bear the direct cost of returning the items. You will need to arrange and pay for tracked return postage through your preferred local postal service or courier to our designated return address.
We will refund the purchase price plus our standard outbound delivery costs within 14 days from the day we receive your cancellation notice. We reserve the right to withhold this refund until we have received the physical items back or you have provided verifiable proof of return shipping. We strongly recommend using a tracked service, as we cannot issue a refund for items lost in transit.
If you are a consumer residing in the European Union, you have the statutory right to withdraw from this contract within 14 calendar days from the day you (or a third party designated by you) receive physical possession of your items. This right applies unconditionally to all eligible items, including those purchased on sale or during promotional events.
How to Exercise Your Right:
You may choose to exercise your right at any time using our dedicated electronic withdrawal function by clicking our withdrawal form here, or by submitting a clear, unambiguous statement of your decision to cancel to our customer service team.
Refunds and Logistics:
Once you notify us of your withdrawal, we will issue an automated acknowledgment of receipt. Please note that you must bear the direct cost of returning the items. You will need to arrange and pay for tracked return postage through your preferred local postal service or courier to our designated return address.
We will refund the purchase price plus our standard outbound delivery costs within 14 days from the day we receive your cancellation notice. We reserve the right to withhold this refund until we have received the physical items back or you have provided verifiable proof of return shipping. We strongly recommend using a tracked service, as we cannot issue a refund for items lost in transit.
- Exempt Items: Please note that under EU consumer law, certain items are strictly ineligible for a refund once purchased or opened. This includes custom-made or personalized goods, and sealed products unsealed after delivery for health or hygiene reasons (such as Sexual Wellness products, intimates, cosmetics, nail polish, etc.).
- Item Condition: You are legally liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish their nature, characteristics, and functioning (similar to how you would inspect an item in a physical shop).